Warranty, exchange and return

Гарантия

Любой товар, согласно российскому законодательству, имеет гарантию. Она определяется фирмой-производителем – обычно гарантийный срок составляет 12 месяцев. Минимальная гарантия на товар составляет две недели, максимальная – пожизненная.

Товары нашего магазина не нуждаются в каких-либо специальных разрешениях помимо сертификатов соответствия.

 

Warranty, exchange and return

You have the right to exchange a good quality non-food product within 14 days not counting the day of purchase (according to article 25 of the Consumer Protection Law). You have the right to refuse the goods at any time before its transfer, and after the transfer — within 7 days.

Return and exchange of goods of good quality is carried out if it was not in use, its presentation, consumer properties, seals and factory labels are preserved, as well as a cash or sales receipt issued along with the sold goods.

 

How to return or exchange an item

Returns and exchanges are made at the FC Lokomotiv club store at the RZD Arena stadium.

Before you come to us, be sure to contact the manager by phone +7 (495) 500-31-21 from 10:00 to 19:00 on weekdays.

If you cannot come yourself, we will send a courier for the goods — you will need to pay for his departure in accordance with our rates for courier delivery.

Upon acceptance of the goods, we issue a safe receipt and ensure its storage. In accordance with the RFP (Article 21), we accept goods for inspection and a decision on the application for up to 10 days. After making a decision, the manager will contact you and offer to drive up for money or goods.

You can clarify the conditions for the exchange and return of goods by calling +7 (495) 500-31-21 from 10:00 to 19:00 on weekdays.

 

Goods that are not subject to exchange or return

An extract from the list of non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration:

1. Sanitary and hygiene items made of metal, rubber, textiles and other materials.
2. Items for child care.
3. Personal hygiene items.
4. Perfumes and cosmetics.
5. Textile goods (cotton, linen, silk, woolen fabrics, non-woven materials such as fabrics, metered goods made of fabrics and non-woven materials — ribbons, braid, lace and other similar goods).
6. Sewing and knitwear (sewing and knitted underwear, hosiery).
7. Products and materials in contact with food, made of polymeric materials, including those for single use (tableware and tableware and kitchenware, containers and packaging materials for storing and transporting food products).
8. Household chemicals.
9. Household furniture (furniture sets and sets).
10. Technically sophisticated household goods with warranty periods (household appliances and appliances; household radio-electronic equipment; electric musical instruments; electronic toys).